Online Lunch Session (1 hour – 500,00 €), Online Workshop (2 hours – 800,00 €)
500,00 € – 800,00 €
For many of our clients, agitated or even aggressive people at work are a source of concern. An appropriate handling of angry customers is demanding and yet it is a fundamental professional skill. In this course, you will practice techniques that allow you to de-escalate such situations with words.